/ Comprehensive Operation and Maintenance Capability /

1、Connectivity

·  Connect customers with demand access

·  Connect service providers with objectives and transaction management

·  Connect service resources with tasks

2、Service capability

·  Empowering service resource tools and knowledge use capabilities

·  Empowering service provider management capability

·  Empowering clients’ capability to control information

3、Acquisition capability

·  Authenticity of customer complaint

·  Process transparency

·  Digital Service 

4、Optimization capability

·  Service delivery satisfaction

·  Rationality of channel layout

·  Service resource utilization

·  Rationality of service cost

/  Value Enhancement  /

1、Change enterprise after-sales data business and the "incomplete, rough and broken" status

·  Realize all-round management of customers (including terminals), service outlets (including service providers) and technician resources；

·  Realize the fine management of product life cycle, parts circulation and inventory；

·  Realize the whole process management of customer after-sales business (demand access, project tasks, work order distribution, service data collection, expense statistics, cost accounting, expense settlement, service performance).

2、Break through the traditional after-sales service positioning and content limitations of enterprises

·  Multi channel customer contact, rich service content, real-time interaction and supervision of service process, and pay attention to customer perception；

·  Gradually transform from passive service to active service, and strengthen customer stickiness and loyalty with service strength；

·  The big data, intelligent and systematic back-end supports the front-end of service resources, and serving resources means serving customers.

3、Promote the transformation of after-sales to the role of "shared service resources + service value-added"

·  On the basis of providing efficient and high-quality standard services, develop the content and customers of value-added services to become a revenue generating unit；

·  Sharing industry service resources,and "the essence of sharing economy is to make effective use of resources".