1.Sales module：Collaborative, flexible, easy to configure, and unified view

       Every interaction with the customer is as important as the first.For the dynamics sales module, sales personnel can obtain authorized information in one view and use this information to establish good communication with customers. This powerful and comprehensive solution provides all the tools and guidance needed to help sales teams plan and sell more effectively, focusing on their performance indicators and building positive relationships with customers.

        The dynamics sales module provides a structured process for the Sales Department of an enterprise, and provides an easy to configure framework for simplifying business processes and processes, which is convenient for enterprises to establish multiple sets of personalized sales processes. All teams in the enterprise can follow the methods defined by best sales practices: identifying value leads, developing customers, negotiating and communicating, business coordination and ultimately winning orders.

       Microsoft Dynamics CRM is a flexible platform. Enterprises can establish various business logic for their customers, suppliers and partners, and improve the value of daily sales activities by adding different views, fields, workflows, business processes and forms.

2.Marketing module:Comprehensive management of marketing lists,Promote effective marketing activities

       The Microsoft Dynamics CRM marketing module helps marketing teams design and manage advanced, integrated marketing solutions. It supports the planning, execution, operation and analysis of multiple activities in all channels, including digital media, social networking and offline. Marketers can use powerful data analysis tools to obtain meaningful analysis results and analyze the input-output ratio (ROI) of market activities.

       Microsoft Dynamics CRM provides more benefits for the marketing and sales departments. For example, it can help the marketing and sales teams collaborate more closely, and share the life cycle data of each customer relationship so that they can view it in the same view.

         With the marketing module, you can establish activities and marketing lists. You can filter the target groups to be invited through various conditions, such as specific cities, members who have been interested in certain products, members of certain levels, etc. You can also directly target those who want to learn about specific products or services from your enterprise. The marketing list can help you track the progress of the invitation, or the click through rate of some news, as well as subscriber information, etc. By adding the attributes of source activities for clues or business opportunities, and adding cost records or other sub activity information for activities, enterprises can calculate the input-output ratio (ROI) of each activity in real time.

We enhance the profit of the market module with customized plug-ins out of the box：

3.Service module：Effective use of feedback from customers

The customer service module ensures that every case in the customer service department is managed according to a unified processing process when it is created, and that no matter what kind of customer demands will be handled reasonably and correctly.